Refund policy

As each of our charms is handmade and/or personalised especially for you, we are unable to accept returns, exchanges, or cancellations once your order has been made.

Under the Consumer Contracts Regulations, personalised and custom-made items are exempt from the standard 14-day cancellation period, unless they are faulty or not as described.

If your order arrives damaged, defective, or you have received the wrong item, please contact us within 48 hours of delivery with your order number and clear photographs of the issue. We will work with you to resolve the problem as quickly as possible, whether that means a replacement or a refund where appropriate.

Please ensure all personalisation details are entered correctly when placing your order. We cannot be held responsible for errors in names, dates, colours, or other information provided by the customer.

If you have any questions before placing your order, please don't hesitate to get in touch—we're always happy to help.